Can I get my order confirmation and/or download link/serial key email(s) re-sent to my email address?
Yes! We can send you a fresh email of your order confirmation, and/or the email containing the download link (and serial key) of the latest version of the product(s) of your choosing.
Simply head over to the Threshold Store, and start a conversation with us lovely people using the chat bubble o...
Can I sell my product(s) through the Threshold Store?
Absolutely! Please get in touch with us and we can begin to discuss how we introduce new developers and products to our store.
How do I subscribe/unsubscribe from the Threshold Store newsletter?
In line with spam email regulations, our newsletter is opt-in only.
You can subscribe to our newsletter, even without an account, using the 'Subscribe to our newsletter' function on the front page of our store.
On the contrary, you can unsubscribe from our newsletter by clicking 'Unsubscribe'...
I cannot access/download the product(s) I purchased
If you cannot access or download your purchases, whether it be through the email(s) sent to you or directly in your account on our website, we have you covered.
Note: Please see this article if you cannot login to your account.
For the time being, some download links might not be present in t...
I cannot log in to my account
Being unable to access your account can be frustrating when all you want to do is fly, but don't fret! Try these options to help you get back on track.
Check you are using the same email address you used to create an account at the Threshold Store with. Search your inboxes for emails from our st...
I think a newer update is available for a product in the store. What can I do?
We endeavour to keep all products up-to-date the best we can, though developers may occasionally update a product and not notify resellers such as the Threshold Store, either immediately or at all.
If a product has been updated within the past few hours, give us a little while as we may not have...
I think my Wings balance is incorrect
Wings are our loyalty programme that give money back over many orders. In the unlikely event you are part of the programme but believe you have not received Wings on an order, get in touch with us, and we'll be glad to assist you. To speed up the process, ensure you are logged in before establish...
I want to change my email address
For the moment, you are unable to change your email address yourself.
Please get in touch with us using the chat bubble on the right in our store - we'll be glad to help you out! To speed up the process, ensure you are logged in before establishing contact.
I want to close my account
We'll be sorry to see you leave the Threshold Store, but should you wish to close your Threshold Store account, please get in touch with us directly through any page on our website.
Simply click or tap the chat bubble on the right, and request to close your account. To speed up the process, ens...
The conversion/inflation rate in my country is poor. Can I request a discount or free product?
Unfortunately, conversion/inflation rates are far beyond our control, and as such we are not able to offer discounts or free products for this reason.
We offer occasional discounts on various products throughout the year, so be sure to keep an eye out for these by following us on Facebook.
Where can I get product support?
If you are looking for some help with regards to one or more products you have bought from us, you should
Can I get a refund on a purchase I made?
There will be no returns on purchased items, so once you have completed a purchase at The Threshold Store there is no refund on that item. All purchases will be regarded as final. The reason for this is...
I purchased a Mac or Linux-compatible product but I'm only getting a link for Windows.
The Threshold Store has certain products with downloads for specific operating systems. By default, we offer the the Windows version for immediate download, but due to limitations in the backend of our store, we cannot attach links for other operating systems (this will change in the near-future,...